CASE STUDIES

HEALTHLOCKER

South London and Maudsley approached Mindwave in 2014 to re-design and re-develop their existing myHealthlocker platform to create an improved digital service aiming to improve communication and transparency in care.

After extensive user research and discovery, the project’s additional key user needs were as follows:

Signing Up

Care Plan Overview

Tracking Overview

Prototyping

Signing Up

Care Plan 

Tracking Overview

Prototyping

SERVICE USERS / PATIENTS:

o  Motivated & supported
o  Better informed
o  Contribute to their care / treatment - Involve others
o  Feel like they are not alone

Flexible platforms

o  To be heard
o  Better informed
o  Connect to clinical teams
o  Feel like they are not alone 
o  Learn more about health

CLINICIANS

o  Decision support
o  Rich data
o  Access to all health data
o  Drive care delivery forward

MINDWAVE’S ROLE

Discovery > UX > UI > Development > Testing > Delivery

o  Utilised an iterative, user-led process
o  Engaged and learnt from over 800 people (including 440 clinicians)
o  Worked in agile design and development sprints
o  Involved lead stakeholders in prioritisation, sprint planning and demos
o  Conducted regular user testing
o  Carried out quality assurance testing

VR FOR OCD

We began by conducting user research to identify common needs of the service users, and found that the clinic bathroom was routinely used during exposure therapy. However, it was often unfit for its therapeutic purpose due to not being dirty enough, or experiencing long queues. With this in mind, we created a virtual bathroom that would allow for a more manageable regulation of the therapeutic space.

It was important that clinicians were able to control all the variables in the virtual environment, so we carried out extensive research to ensure that everything they needed was available, including customisable details such as hair, tissues, grime and mould to personalise the space for service users, all with minimal preparation.

The next steps of the project will involve gathering physiological data on an individual’s response and mapping this against their reported experience. Additionally, Mindwave is in the process of seeking funding to develop a clinical trial and develop the evidence base of VR used for therapeutic purposes.

RESEARCH RESOURCE

Mindwave collaborated with Europe’s leading academic centre for mental health research to create a simple website which enables patients who are currently undergoing, or have undergone, talking therapies to sign up to research projects.

These projects ask participants to volunteer their data and DNA sample to find out more about the role that genetic factors play in the incidence of psychological issues – in other words, why certain people may be more predisposed to developing mental health conditions than others.

The project has long term goals to expand into other areas of research, with Talking Therapies being the first of many versions of Research Resource to become available in the future.

MINDWAVE’S ROLE


Discovery > UX > UI > Development > Testing > Delivery > Scale

Through a series of meetings and workshops with the client team, we mapped out the user journeys for signing up to the Research Resource, and identified additional user requirements.

It became apparent that a method of indicating a user’s eligibility for a specific project was necessary, and that the selection process for this would be conducted manually by the Talking Therapies Research Resource (TTRR) team.

It was also important that we make the site as intuitive and easy to use as possible. In order to encourage completion of the sign-up journey, we introduced a site-wide banner directing users to exactly where they needed to be, as well as a personalised ‘My Account’ page highlighting any areas that still required completion.

Whilst initially built without a CMS, it soon became apparent that it would be beneficial for the client team to be able to edit the content on the site. This functionality was added to enable greater flexibility for future development.

RECOVERY FOCUS

Recovery Focus is a national group of charities that provides a range of mental health services. They approached Mindwave to redesign their employment service to make better use of technology and empower service users to have more control over their action plans and outcomes.

The project required an initial ‘discovery phase’ to identify needs of staff members and service users, as well as identifying key opportunities to provide more personalised, efficient and further-reaching employment support.

Following this, we developed a new digital tool to support service users to work collaboratively with their employment advisor, enabling them to build a personalised action plan and track their progress over time.

Aspire for Clients

Aspire For Employment Advisors

Aspire For Team Leader

Testing The Prototype

Aspire for Clients

Aspire For Employment Advisors

Aspire For Team Leader

Testing The Prototype

MINDWAVE’S ROLE

Engaging with over 40 members of staff and 50 service users, the Mindwave team employed a user-led design process to ensure the product truly aligned with the needs of staff, service users and stakeholders.

We spent a total of 6 weeks on site to understand existing processes, gain the trust of staff, and test prototypes so that we could iterate upon the designs in a way that was continuously in line with the feedback of service users. A 6-week pilot was then carried out to measure the outcomes and inform the final sprint of development.

Validating the design

Good thinking

The London Digital Mental Wellbeing Project was commissioned to support Londoners to better manage and maintain their wellbeing through self-management, with long-term goals to relieve pressure on NHS services and reduce stigma surrounding mental health.

The project required an initial ‘discovery phase’ to identify needs of staff members and serviceMindwave were tasked with creating a new digital service that would direct users to helpful tools and resources aimed at improving daily wellbeing. For proof of concept, we targeted men aged 18-45 with experience of sleep issues, evolving the project into an inclusive, far-reaching digital service helping Londoners to help themselves with everyday experiences such as stress, loneliness and anxiety.

A key aim of the service was to find people where they are online and direct them to useful content such as apps, meetups and practical advice relevant to their particular needs. Peer support was also a clear user need and the platform aimed to safely connect people with others, both online and offline, through forums, meetups and support groups.

Understanding User Needs

Self Assessment

Homepage

Designed Mobile First

Understanding User Needs

Self Assessment

Homepage

Designed Mobile First

MINDWAVE’S ROLE

o  Discovery > UX > UI > Development > Testing > Delivery > Reporting
o  Utilised an iterative, user-led process
o  Based on Government Digital Service design guidelines - where appropriate
o  In-depth pre-alpha / discovery report
o  Worked in agile design and development sprints
o  Involved lead stakeholders in prioritisation, sprint planning and demos
o  Managed other third party suppliers
o  Conducted regular user testing
o  Carried out quality assurance testing
o  Alpha report
o  User research report
o  Beta report

READ the research documents